Not all of the detailed requirements for disclosing domestic contract terms apply to international travel. Where they do not, the airline must keep a copy of its “tariff” rules at its airport and city ticket places of work. On flights to or from the us, you could have a proper to examine these rules. Airlines reserve the proper to make changes to their programs, generally on quick notice.
DOT guidelines require U.S. airlines to provide data on tips on how to file a grievance with the service. This information must appear on their websites, on all e-ticket confirmations, and upon request at any of the airline’s ticket counters or gates. When passengers comment on airline service, most airways do pay attention. They observe and analyze the complaints and compliments they obtain and use the data to find out what the basic public needs and to establish drawback areas that need consideration. A DOT rule requires that airlines acknowledge a written complaint inside 30 days and send a substantive response inside 60 days of receiving the criticism. Re-check the departure and arrival instances of your flights a few days earlier than your trip; schedules typically change.